How do I contact Inhouse Support?

Want to talk to a real person? Click Live Support in the bottom left-hand corner of your Inhouse screen to start a chat with our Customer Success team.

Live Support is run by real people, not a chatbot. It's primarily managed by Aubree, our Head of Customer Success, who is based in Los Angeles.

You can use Live Support for things like:

• Questions about your account or membership
• Help using Inhouse or figuring out where to start
• Billing or payment questions
• Trouble uploading, downloading, or finding something
• Questions about Consultations
• Technical issues

You can also add screenshots directly to the chat. If something doesn't look right on your screen, a screenshot can help us understand what's happening and get you an answer faster.

If you have questions about how to use Inhouse, aren't sure where to start, or feel lost or stuck, Aubree, our Head of Customer Success, is happy to help. You can book a free 15-minute call with Aubree to ask questions, explore the features, and figure out your next step.

You don't need to have everything figured out before booking—that's what the call is for!

Our general Live Support hours are Monday through Friday, 8:00 a.m.–4:00 p.m. Pacific Time.

If we don't answer right away, leave us a message with your name, the email address associated with your Inhouse account, and your question. We'll respond as soon as we're back at our laptops.

If you contact us outside of business hours, we'll get back to you the next business day.

You can always reach us at support@inhouse.ai.

Whether you reach out through Live Support, book a call, or send an email, a real person from our Customer Success team will be there to help.