What is the file upload size limit in my chat thread?

Good news: you can upload files up to 25 MB each, on every Inhouse plan! There’s no page limit, so long documents are welcome as long as the file is 25 MB or smaller. If an upload isn’t going through, the file is most likely just a bit too big, and that’s usually an easy fix.

How the limit works

• Maximum file size: 25 MB per file.
• Plans: It’s the same on every plan, so you never need to upgrade to upload a bigger file.
• Page limit: There isn’t one. Upload as many pages as you need, as long as the file is 25 MB or smaller.
• What counts: The file’s size, not how many pages or words it has.

A quick heads-up: page count and file size don’t always line up. A 300-page PDF that’s mostly text might be under 2 MB, while a 10-page scan or a photo-heavy presentation can easily go over 25 MB.

Why didn’t my upload work?

Sorry about that! Most of the time, the file is probably over 25 MB. These steps should get you sorted:

1. Check the file size. On Windows, right-click the file, choose Properties, and look at Size. On a Mac, select the file, press Command + I, and look at Size. If it’s over 25 MB, no worries. The tips below will help you make it smaller.
2. Try one file at a time. The limit is per file, so uploading them one by one helps you spot the one that’s too big.
3. Check your connection. Large uploads can get interrupted on a slow or spotty connection, so try again on a steady network.
4. Refresh and try again. Sometimes a quick page refresh is all it takes.
5. Still stuck? We’re happy to help. Reach out to our support team with the file name, its size, and any error message you saw.

How to make your file smaller

There are a few easy ways to get a file under 25 MB:

• Compress the PDF. Any PDF compression tool will do the trick. In Adobe Acrobat, choose File > Reduce File Size (or Compress PDF). On a Mac, open the PDF in Preview, choose File > Export, and set Quartz Filter to Reduce File Size.
• Scan at a lower quality. If you scanned the document, try scanning it again at 150–200 DPI in black and white or grayscale. It’ll still be easy to read and much smaller.
• Shrink images first. In Word or PowerPoint, use Compress Pictures before you save.
• Split it up. Break a large document into two or more parts, each 25 MB or smaller, and upload them separately.
• Trim the extras. Removing blank pages, duplicate pages, or images you don’t need can make a big difference.

FAQ

What’s the maximum file size I can upload?
You can upload files up to 25 MB each.

Is the upload limit different on paid plans?
Nope. The 25 MB per-file limit is the same on every plan.

Is there a page limit for documents?
There’s no page limit at all. The only thing that matters is the file size, which needs to be 25 MB or smaller.

My document is only a few pages. Why won’t it upload?
This one surprises a lot of people! Short documents can still be large if they include scans, photos, or high-resolution images. Check the file size, and if it’s over 25 MB, the compression tips above should help.

Can I upload a file larger than 25 MB?
Not at the moment, but you can compress the file or split it into smaller parts, each 25 MB or smaller.

Does the limit apply to each file or to all my files combined?
Each file. As long as every file is 25 MB or smaller, you’re good to go.

How do I check how big my file is?
On Windows, right-click the file and choose Properties. On a Mac, select the file and press Command + I.