Faster help with Inhouse Live Support
Have a question about your account, membership, or using Inhouse? Click the chat bubble in the bottom-right corner to speak with our Customer Support team.
Live Support Hours:
Monday–Friday
8:00 a.m.–4:00 p.m. Pacific Time
If we’re offline, leave us a message with your name and email, and we’ll respond as soon as we're online. You can also reach us by email at support@inhouse.ai.
FAQs
What are the message and document upload limits?
Free members can start up to 15 chats, with 10 messages and 10 document uploads in each chat.
Both paid memberships include unlimited chats, with 50 messages and 30 document uploads in each chat.
What happens when I reach the limit in a chat?
If you reach either a chat limit or upload limit, you can keep working by starting a new chat (unless you've hit the chat limit as a Free member).
Before you continue work in a new chat thread, ask the AI to summarize the key details and create a prompt you can copy into your new chat.
How do I upload a document?
Open a chat and click the plus-sign icon to add your document. Then tell the AI how you’d like it to help. For example, you can ask it to review, revise, summarize, or explain the document.
How do I talk to an attorney?
Attorney Consultations are included with Inhouse Counsel memberships. You can request a Consultation by clicking the Talk to a Lawyer button in your chat thread. Then follow the steps to tell us what you need help with and upload any helpful documents.
When will I hear about scheduling my Consultation?
Once you submit your Consultation, someone from our legal team will reach out within one business day to help with the next steps. Your attorney call may take place after that two-business-day period.
Are my chats protected by attorney-client privilege?
It depends on your membership. Chats under an Inhouse Counsel membership are protected by attorney-client privilege. Chats on Free and Inhouse AI memberships are confidential, but not privileged.
How do I change or cancel my membership?
Click your name in the bottom-left corner of your account to view or manage your membership. If you need help, send us a message through Live Support or email us at support@inhouse.ai.